Refund policy
RETURNS & REFUNDS
1. This policy sets out the returns policy for goods or services purchased through the website or in store operated by Autostyle .
2. To be eligible for a return, your item must be returned unused and in the same condition that you received it, and must be in the original packaging.
4. No returns will be offered for ‘Special Order Items’ unless the Product supplied is defective or faulty. Other items not eligible for a refund include ‘Software Updates’ or ‘Engine Mapping’ or ‘Installation’ where the service begins as soon as Payment is made.
5. Any Deposit paid for a product or Service at the time of Booking will be lost if the appointment is cancelled or rescheduled without giving 48 hours’ notice. No Refunds will be issued under these circumstances.
6. Any Returns of the following - Special Order Items, Non-Faulty Items, Items returned to us due to incorrect installation, A failed self-installation, Products missing original packaging, will automatically incur a minimum 20% restocking fee and any additional postage and packaging costs payable for us to return the product to our supplier. All items will be inspected and tested to verify any claim.
7. Our standard returns policy entitles you to a refund of the purchase price less our postage and packaging costs and restocking fees if you change your mind within 14 working days of Purchase. Outside of this timeframe, you may be eligible for a repair or replacement under the product Manufacturers warranty if the product is faulty.
8. If the item you purchased was faulty or did not work as expected, or you think the item was not as described in the item description, please contact us first before requesting a refund/replacement as we may be able to resolve the problem to your satisfaction.
9. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product e.g., a Service, please contact us for further information.
10. Once your return is received and inspected, we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a 3-5 working days, in accordance with your card issuers Terms and Conditions.
11. If you haven't received a refund where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
12. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
13. If an item you purchased was in a sale, then you may not be eligible for a refund if you have changed your mind. If you are in any doubt, please contact us before making the purchase.
14. Under any circumstances, Refunds will NOT be offered if products have been ordered directly from Our Manufacturers based on your vehicle specification and we have requested photos and details of your car prior to processing your order. This will be classed as a "special order item" and will not be offered a refund.
15. Autostyle will not be held responsible for any costs involved or incurred during the removal/replacement of a product in the event that is is faulty.